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Questioning Techniques: a primary tool in sales & customer service

Event Type: Job Training/Careers (600)
Age Group(s): Adults
Date: 8/2/2018
Start Time: 10:30 AM
End Time: 12:00 PM
Description:
 The two things that stop us from asking questions are believing that we already know everything we need to know and our busy days and the belief that we are saving time for us and our customers. What happens if we’re wrong? Learn how to craft questions to cut through smoke and mirrors, clarify your customer’s needs, and get to the right solutions more directly. Explore and role play proven questioning strategies, passive and active listening, use of tonality and body language, and customer engagement.
Library: Wilmington Library
Location: Inspiration Space
Contact: Janet Wurtzel
Presenter: Judy Taibi of Sandler Training